Where do you deliver to?
We deliver to all major centres and outlying areas within the Republic of South Africa. So nationwide! Please contact us for a shipping quote should you require delivery to a neighbouring country
What are the Delivery Options?
|Orders above R599||Free Courier Delivery|
|Orders below R599||R99 Courier Delivery|
|Major Centres||Bloemfontein, Cape Town, Durban, East London, George, Kimberly, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria, Richards Bay|
|Orders above R1199||Free Courier Delivery|
|Orders below R1199||R159 Courier Delivery|
|Orders above R1799||Free Courier Delivery|
|Orders below R1799||R199 Courier Delivery|
|Extreme Remote Areas||e.g. Kathu|
|Orders above R1999||Free Courier Delivery|
|Orders below R1999||R259 Courier Delivery|
Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address, thank you. The delivery is door to door.
We no longer make use of the South African postal service due to unreliability.
When can I expect my parcel?
Please note that delivery usually takes 3 -5 working days unless otherwise specified on the product page – check the description. Orders placed after 11:59am will only be processed the next working day. Delivery is effective once payment is cleared in our account. Your payment option will have an affect on delivery time. EFT/Card payments that are cleared immediately are the quickest and safest. If you are ordering a racket which you would like us to string then we need to add an extra day to the delivery time. We do not process orders over the weekend or on public holidays. Delivery takes place Monday – Friday, excluding public holidays, during regular business hours.
What time will my parcel be delivered?
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
Can I track my parcel?
Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.
My parcel is delayed what should I do?
All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company. Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately. Please do not contact the courier company to enquire about your parcel. We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels. Please send an email to firstname.lastname@example.org and we will follow-up with the courier company. Just place your Order # with “Delayed” in the subject line and send it through to us.
Receiving or collecting a parcel.
Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf. Please note that shopping centres, estates, mines, universities and large companies are difficult deliveries and will usually result in delayed delivery if specific address and details are not provided.
We please ask that someone be present at the delivery address during working hours to receive the parcel.